The Challenge
Ruth Ann Cooper’s podiatry practice faced critical decision-making challenges during the COVID-19 pandemic. The practice needed to determine whether to remain open or close the office while navigating uncertain financial implications. They required immediate guidance on rapidly changing healthcare protocols and financial relief options, including the Payroll Protection Program (PPP) loan process, which involved complex application requirements and strict timelines.
The Solution
Scroggins provided prompt, expert consultation to help the practice navigate through pandemic challenges:
- Rapid decision support: Guidance on whether to close or remain open based on regulatory requirements and practice viability
- PPP loan navigation: Step-by-step assistance through the application process to secure crucial financial support
- Ongoing consultation: Accessible, responsive advisors available when critical decisions needed to be made
- Strategic planning: Assistance with implementing operational changes in response to evolving pandemic conditions
- Compliance guidance: Ensuring all decisions aligned with healthcare regulations and financial relief requirements
The Results
With Scroggins’s support, Ruth Ann Cooper, DPM was able to:
- Successfully secure PPP funding to maintain financial stability
- Make confident, informed decisions about practice operations during uncertainty
- Implement appropriate protocols for patient and staff safety
- Navigate complex regulatory changes without compliance issues
- Gain peace of mind during an otherwise stressful period for healthcare providers
“The most significant way that Scroggins helped us through the recent pandemic is that they provided guidance and direction and helped us successfully secure the payroll protection loan. Many decisions had to be made very quickly as to whether to remain open or close our office, and our consultant was vital in helping us make all the right decisions. If I could use three words or phrases to describe the value that Scroggins brings to our practice, the first that comes to my mind is peace of mind. Secondly, trust and finally, accessibility.”
— Randy Cooper, Business Manager, Ruth Ann Cooper, DPM