The Challenge
As a multi-location OB/GYN practice with 10 physicians operating across three locations, Hilltop Obstetrics and Gynecology faces complex operational challenges that extend beyond clinical care. Throughout their 30-year history, the practice has needed to navigate continuous changes in healthcare regulations, billing requirements, staffing concerns, and financial management. These operational demands require specialized expertise and responsive support that extends beyond what an internal team can typically provide, particularly during industry disruptions and transitions.
The Solution
Scroggins has provided Hilltop Obstetrics and Gynecology with comprehensive practice management support for over 13 years:
- HR management expertise: Guidance through personnel issues, staffing changes, and employment regulations
- Financial oversight: Accounting support and financial planning for a complex multi-location practice
- Regulatory navigation: Assistance with constantly evolving healthcare billing and compliance requirements
- Crisis management: Strategic guidance during industry disruptions including pandemic challenges
- Responsive consultation: Quick access to expertise whenever questions or challenges arise
- Multi-disciplinary resources: Access to specialists across all practice management disciplines
The Results
Through their long-term partnership with Scroggins, Hilltop Obstetrics and Gynecology has achieved:
- Sustained growth from a single location to 3 sites with 10 physicians
- Navigated industry changes through evolving healthcare regulations and requirements
- Successfully managed staffing transitions with proper HR protocols and guidance
- Maintained financial stability through expert accounting and financial planning
- Effectively handled crisis situations including pandemic disruptions
- Established operational continuity over a 13+ year partnership
“We have had a great collaboration with Scroggins ever since I’ve been here, and I know that the practice used them before I was here over 13 years ago. If we had issues, some HR problems, if we had accounting issues, if we had so many of the changes that happen with billing, I mean, there’s just a host of things that have happened throughout the years. Scroggins is an absolutely wonderful resource for me and for our practice. They are so reliable. I know I can pick up the phone or send an email and always get a quick response. Every single person that I have met through Scroggins and have worked with or had any contact with has been absolutely friendly, helpful, and very reliable. It’s just been a great resource for us.”
— Michelle Proffitt, Practice Manager, Hilltop Obstetrics and Gynecology