The Challenge
Dr. Rabindra Kitchener’s and Dr. Lois Krousgrill’s medical practice needed comprehensive practice management support to navigate complex business operations. As a small, independent practice, they faced challenges that required expertise beyond what their in-house team could provide, particularly during unprecedented situations like the COVID-19 pandemic.
Ineka Fuge, RN and Office Coordinator, needed reliable backup and assistance to manage the practice’s day-to-day operations, while ensuring the doctors could focus on patient care.
The Solution
Scroggins provided the practice with their comprehensive healthcare management solution, offering:
- Always-available support: Immediate access to consultants whenever questions or challenges arose
- Crisis management expertise: Guidance through the COVID-19 pandemic and assistance with securing PPP loans
- Ongoing educational resources: Regular seminars covering crucial practice management topics
- All-inclusive services: Support extending beyond accounting to cover all aspects of practice management
The Results
After partnering with Scroggins for five years, Dr. Kitchener’s practice has:
- Enhanced operational confidence: The office coordinator now has reliable backup for any challenge
- Successful crisis navigation: Effectively managed through COVID-19 with proper financial support
- Continuous improvement: Staff benefited from educational seminars to improve practice management skills
- Maintained independence: The practice has continued to thrive as an independent entity
- Become advocates: The practice now actively recommends Scroggins to other independent practices
“Scroggins is always available. It’s been invaluable… I always recommend Scroggins. I’ve done that to several practices… It’s all inclusive, not just accounting, but somebody is always available to assist”
— Ineka Fuge, RN and Office Coordinator, Rabindra Kitchener, MD, Inc.
